Refunds & Returns Policy
What can be returned?
As long as the item is not assembled or used we’re happy to receive it back for a refund or exchange. Goods can be returned within 14 days of purchase and must be in the original packaging. However, this excludes sale items and clearance items. The goods must be packaged appropriately for transport.
Please inform us via email: firstname.lastname@example.org, before you send an item back to us to speed up the refund/exchange process.
What cannot be returned?
Items cannot be returned/refunded due to change of mind and/or unforeseen circumstances either from personal matters or delivery time frame issues. For delivery time issues if you have paid for premium postage rates, you will be refunded the difference to standard post and in some circumstances a further discount of 10% on standard postage rates.
When do items need to be returned by?
Items must be returned to us within the 14-day period from when the invoice has been issued, obviously, some exceptions may be made if transit times are longer then normal based on your location.
How do customers return items?
When returning any item, you must include a copy of the invoice supplied to you at the time of purchase, we would also appreciate a note outlining why the product was returned as this helps us understand any potential upgrades or adjustments that may need to be made to the products if they have not met your overall satisfaction.
Shipping for returns?
All return shipping costs are payable by the customer unless otherwise specified by LYTEK Insutries. We recommend using Australia post and obtaining a tracking number when sending anything back. If you require an exchange for another product please also include a return paid satchel pre-filled by you to streamline the process of exchanges.
Credit for returns?
Once your item has been received and a refund is requested, we will refund you by the same method of which you have originally paid us, this will be done within a 48-72hr time frame. Always provide proof of purchase when returning any item.
Ensure your item is sent/returned with all its original packing, this may include outer packing bags, Product ID cards, product coded boxes and anything else you have received when purchasing your product. Failure to do so may result in an additional charge and or a rejection of the received return.